Last updated: 12 October 2026
Information We Collect
When you contact us or submit the enquiry form, we may collect your name, mobile number, service requirement, location or address, and any problem details you choose to provide. Basic technical information such as the date, time and IP address associated with a submission may also be recorded for security and record-keeping purposes.
How We Use Enquiry Data
We use the information you submit to respond to your enquiry, arrange appliance service communication, provide customer support, schedule a technician visit, and maintain basic service records. We do not use your information for unrelated purposes.
Phone & WhatsApp Communication
If you use the call or WhatsApp buttons, your communication is handled by your telecom provider or WhatsApp and is also subject to their own privacy practices and terms. We use the number you share only to contact you regarding your service request.
Cookies & Technical Data
This website is designed to work without advertising cookies. Basic technical logs or standard analytics may be used to understand website performance and traffic. If any third-party service sets cookies, it does so according to its own policy. You can control cookies through your browser settings.
Third-Party Services
We may rely on trusted third-party providers such as web hosting and analytics services to operate this website. These providers process data only as required to deliver their service. We do not sell your personal information.
Sharing of Information
We do not sell personal information. Information may be shared only with service personnel or providers when reasonably necessary to respond to or complete a service request, or where required by law.
Data Protection & Storage
Website enquiry data is stored on our hosting account for operational and customer-support purposes. We take reasonable technical and organisational steps to restrict unauthorized access, including protecting stored enquiry files from direct public access. While we work to keep your data safe, no method of transmission or storage over the internet can be guaranteed as completely secure.
Data Retention
We retain enquiry information only for as long as it is needed for customer support and record-keeping, after which it may be deleted.
Your Choices
You may contact us if you want to correct or request deletion of information you submitted, subject to applicable legal or operational requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Information
For privacy-related questions, call or WhatsApp us at 9437853771, or use the enquiry form on our contact section.